Terms of Service

By creating an account or accessing the Service, you confirm that you are at least 18 years old, have the authority to bind your organisation to these Terms, and agree to comply with all applicable laws and regulations.

ProClinik is a Software-as-a-Service (SaaS) platform that provides clinic management tools including appointment scheduling, electronic medical records (EMR), billing, queue management, and analytics. Features available to you depend on the subscription plan you have purchased.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hq@proclinik.com if you suspect unauthorised access.

Access to ProClinik is provided on a paid subscription basis. Pricing and features for each plan are described at proclinik.com/pricing. Subscription fees are billed in advance on a monthly or annual basis.

Payments are processed securely by Razorpay.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorised access to other tenants' data
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to store data unrelated to healthcare administration
• Resell, sublicense, or provide the Service to third parties without written consent
• Conduct automated scraping, crawling, or mass extraction of data

You are the data controller for all patient data you upload to ProClinik. As the data processor, ProClinik will process patient data only on your instructions and in accordance with our Data Processing Agreement (available on request).

ProClinik retains all intellectual property rights in the Service, including software, designs, trademarks, and documentation. These Terms do not grant you any rights to ProClinik's intellectual property beyond the limited license to use the Service.

You retain all rights to your clinic data. By uploading data to the Service, you grant ProClinik a limited, non-exclusive license to process that data solely to provide the Service to you.

ProClinik will use commercially reasonable efforts to maintain high availability. Scheduled maintenance will be communicated at least 24 hours in advance via email or in-app notification where possible.

To the maximum extent permitted by applicable law, ProClinik's total liability arising out of or related to these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.

ProClinik shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. ProClinik does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Either party may terminate the subscription at any time. Upon termination, your access to the Service will cease at the end of the current billing period. ProClinik will retain your data for 90 days post-termination, after which it will be permanently deleted unless you request an export.

These Terms are governed by the laws of India. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation.

ProClinik may modify these Terms with 30 days' notice to registered users. Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.